bd8t's Privacy Policy

1 Introduction

bd8t ("we", "us", or "platform") is a trusted online casino and sports betting platform operating for users in Bangladesh. We take the privacy of your personal information very seriously and maintain the highest standards in collecting, processing, and protecting your data.

This privacy policy ("policy") tells you what kind of information we collect about you when you use bd8t's website, app, and related services ("services"), how that information is used, who it may be shared with, and how you can exercise your rights regarding your data.

This policy applies only to bd8t's services. Third-party websites or services are governed by their own privacy policies, for which bd8t is not responsible.

2 What Information We Collect

bd8t may collect the following categories of information from you:

2.1 Registration and Account Information

• Full name and date of birth
• Email address and mobile number
• Bank account or mobile banking details (including bKash, Nagad, Rocket, Upay)
• National ID card or passport details for identity verification
• Your chosen username and password (stored in encrypted form)

2.2 Transaction Information

• Deposit and withdrawal history
• Details of payment methods used
• Records of bonus and promotion claims
• Betting and gaming history

2.3 Technical Information

• IP address and device identifier information
• Browser type and operating system version
• Service usage logs and session data
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with customer support (live chat and email)
• Details of complaints and requests

3 Purpose of Collecting and Using Information

bd8t uses your information for the following legitimate purposes:

3.1 Service Operation and Improvement

Your information is used to create and manage your account, complete transactions, provide gaming services, and improve the overall platform experience.

3.2 Identity Verification and Fraud Prevention

To ensure a secure platform, bd8t verifies the identity of every user. This process is essential to prevent unauthorized access, fraud, and money laundering.

3.3 Meeting Legal and Regulatory Obligations

Records are maintained and information is provided as required to comply with applicable legal requirements.

3.4 Providing Customer Service

Your information is used to resolve your inquiries and complaints quickly and effectively. bd8t's support team is available seven days a week, 24 hours a day via live chat and email ([email protected]) to assist you.

3.5 Ensuring Responsible Gaming

Your information may be used to monitor your gaming behaviour, identify problematic gambling patterns, and provide assistance where needed.

3.6 Marketing Communications

With your consent, bd8t may share information about promotional offers and bonuses with you. You can unsubscribe from such communications at any time.

4 Sharing Information with Third Parties

bd8t does not sell, rent, or share your personal information with third parties for commercial purposes. However, certain information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (institutions related to bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These providers are obligated to use the information only for the specified purpose.

4.2 Legal Obligations

Your information may be provided if required under a court order, a lawful request from a government authority, or applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. You will be notified in advance in such cases.

5 Cookies and Similar Technologies

bd8t's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies We Use

• Essential cookies: Required for login sessions and security verification. Disabling these will affect the core functionality of the service.
• Functional cookies: Used to remember your preferences (language, settings).
• Analytics cookies: Used to understand how the service is used and to make improvements.

5.2 Cookie Control

You can manage cookies through your browser settings. Please note that disabling certain cookies may limit some features of the service.

6 Data Retention Period

bd8t retains your personal information for as long as necessary. Retention periods for different types of information are as follows:

• Account information: For as long as the account is active and for a defined period after account closure as required by law.
• Transaction and financial information: For as long as required under financial regulatory rules.
• Communication records: For a reasonable period after a complaint is resolved.
• Technical logs: For a limited period for security purposes.

After the defined period, your information will be securely deleted or anonymised.

7 Data Security Measures

bd8t has implemented industry-standard technical and administrative measures to protect your personal information:

7.1 Technical Safeguards

• All data transmission secured through SSL/TLS encryption
• Data stored in databases protected by encryption
• Passwords stored using strong hashing algorithms
• Secure server infrastructure and firewall systems
• Regular security audits and vulnerability testing

7.2 Administrative Safeguards

• Only authorised staff have access to personal information
• Regular staff training on data protection
• Data access logging and monitoring systems
• Strict data protection agreements with third-party partners

8 Your Rights Regarding Your Information

As a bd8t user, you have the following rights regarding your own information:

8.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you can request that they be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes, and bd8t will act accordingly.

8.5 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected] or contact our support team via live chat. We will respond to your request as soon as possible.

9 Protection of Minors' Information

bd8t strictly prohibits all services for anyone under the age of 21. This platform is intended only for those aged 21 and above.

We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately close that account and delete the relevant data.

For our detailed guidelines on protecting minors, please visit our Responsible Gaming page.

10 International Data Transfers

Your information may be transferred outside of Bangladesh if our technology infrastructure or service provider partners operate in another country. In such cases, bd8t ensures that:

• The destination country has adequate data protection measures in place.
• A strict confidentiality agreement is in place with the relevant third party.
• Transferred information will be kept secure in accordance with the standards of this policy.

11 Changes to the Privacy Policy

bd8t reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will:

• Publish a clear notice on the website.
• Update the "Last updated" date at the top of the policy.
• Notify registered users by email where applicable.

Continuing to use the service after changes are made will be considered acceptance of the updated policy. For significant changes, your explicit consent may be sought.

12 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact bd8t's support team:

• Email: [email protected]
• Live chat: Available seven days a week, 24 hours a day

We take all information-related requests and complaints seriously and address them as quickly as possible, providing support in both Bengali and English.